Customer Service

Welcome to Air One Equipment, Inc. Customer Services. At Air One Equipment, Inc., we make every effort to be sure your ordering experience is pleasant and that you are 100% satisfied. We offer a wide range of customer services to assist you. You can contact customer service directly at 847-289-9000.

• Payment Options
• Damaged Goods
• Returns
• Price Quote/ Special Products
• Website Security

Payment Options

We accept Visa, Master Card, Discover, American Express or PayPal for all types of orders (internet, phone, fax, mail). Open account terms may be extended to business or government agencies pending credit application and approval. If you have an existing open account, all that is required when ordering via the internet is a Purchase Order number (may fill in with verbal). Upon submission of your order, Air One Equipment, Inc. will verify your account information prior to processing the order. 

Damaged Goods

In the event you receive a damaged or short shipment, you must immediately contact us. Under ICC regulations this claim is the consignee’s (your) responsibility. Please contact our customer service department at 847-289-9000 for assistance.

Returns

Air One Equipment, Inc. will consider refund or exchange of your purchase if the request is within our return guidelines below:

• Items must be returned in new, unused and saleable condition. Items that have been damaged, used or were not purchased from Air One Equipment, Inc. will not be considered for return or exchange.
• All return requests must be made within 14 days of receipt. Any item desired to be returned after that date is subject to review by Air One Equipment, Inc. and may be non-returnable or subject to a 20% re-stocking fee.
• Custom Order, Custom Configured and Clearance Items are non-returnable.
• Contact Air One Equipment by Phone or Email for return request information.

Price Quote/ Special Products

If you are purchasing products in quantities or are in need of a special or new product which is not found on our website, we are happy to provide you with a special price quote. Please contact us for the necessary information.

Website Security

At Air One Equipment, Inc. we have taken the necessary steps to ensure that your on-line purchase is safe and secure using extended validation information security services. Should your browser indicate that your connection is not secure at the time you submit your order, please contact us immediately.